Shipping & Return Policies
Return Policy
30 Day Money Back Guarantee
We at Asher House Wellness believe in the quality of our product(s) so much that if you aren't 100% satisfied, you can return the product(s) within 30 days of your order date for a full refund.
Returns
We stand by our products and want you and your pet to be completely satisfied. That’s why we offer a 30-day money-back guarantee on all purchases.
Opened & Used Products
If you’ve opened and used a product but are not satisfied, please reach out to us at cs@asherhousewellness.com to initiate a refund. Be sure to include your order number so we can process your request as quickly as possible.
Unused & Unopened Items
For unused, unopened items purchased within the last 30 days, please follow the link below to initiate a return:
Begin Your Return
To initiate a return request on unused items, please click here.
Shipping Policy
Shipping in the USA
We offer Free Shipping on orders over $125. Max free shipping amount $30, please select ground shipping at check out. Cannot be combined with select other offers. US orders only. No code needed. Please note that dog beds are excluded from this offer.
We appreciate you joining the Asher House Wellness community! Please give our warehouse 3-5 business days after your order is placed to process and ship your products. We proudly operate our fulfillment facilities Monday through Friday and offer First Class shipping via USPS on all orders traveling within the continental United States.
Regular shipping rates apply to Alaska, Hawaii, US Protectorates, US Territories, APO, FPO.
We do not ship overseas at this time.
Asher House Wellness can’t assume liability for inclement weather, operational failure in service providers, or misplaced/stolen packages. We are committed to doing our best to make sure your package gets to you in a timely manner and locating your products so that you and your furry family continue to thrive. Please don’t hesitate to reach out to our customer service team at cs@asherhousewellness.com
Tracking Your Order
When we’ve packaged and shipped your order we’ll send you a Shipping Confirmation Email that includes your tracking number. Please use this tracking number to monitor the status of your package until it is successfully delivered. You may use the chat function on our website if you do not have your tracking information. Please reach out if you notice any delays or have any questions!
Damaged Items
In the rare event that your product arrived damaged, please reach out to us as soon as possible! We can be reached at: cs@asherhousewellness.com
Incorrect or Incomplete Address Entered At Checkout
Don’t forget to double check those details! For the Asher House Wellness fulfillment center to process your order quickly and efficiently, it’s super important that you provide complete and accurate shipping information. If you think you entered incomplete or incorrect shipping information during the ordering process, please contact us ASAP at: cs@asherhousewellness.com
Asher House Wellness can’t assume liability for packages that are lost due to incorrect shipping information. We rely on our Wellness Warriors to provide the shipping address best suited for delivery of our amazing products. If the shipping carrier’s tracking number confirms that an order has been delivered to an incorrect or incomplete address, we may be unable to re-ship your order.