Return Policy & Shipping
RETURN POLICY
30 Day Money Back Guarantee
We at Asher House believe in the quality of our product(s) so much that if you aren't 100% satisfied, you can return the product(s) within 30 days of your order date for a full refund. We ask that the product is returned in its original packaging, including the box!
Returns
Due to logistical circumstances outside of our control, ASHER HOUSE WELLNESS isn’t able to accept returns from a purchase made in one of our retail partner stores or from another online vendor.
Our satisfaction guarantee is good for 30 days only (that’s a lot of wellness!) If 30 days have gone by since your purchase, we’ll review on a case by case basis for eligibility, but note that no partial refunds, full refunds, or exchanges will be given after 45 days from original purchase date.
Approved returns are eligible for store credit or a refund equaling the price of the order plus taxes. No shipping costs will be refunded for returns or exchanges.
When you’ve submitted the proper information regarding your return request, it will be reviewed by our customer service team, who will notify you with an update in 2-3 business days. If you have any questions, we can be reached via email at cs@asherhousewellness.com
Begin Your Return:
To initiate a return request please contact us.
SHIPPING POLICY
Shipping in the USA
We appreciate you joining the Asher House Wellness community! Please give our warehouse 5-7 business days after your order is placed to process and ship your products. We proudly operate our fulfillment facilities Monday through Friday and offer First Class shipping via USPS on all orders traveling within the continental United States.
Regular shipping rates apply to Alaska, Hawaii, US Protectorates, US Territories, APO, FPO.
We do not ship overseas at this time.
Asher House Wellness can’t assume liability for inclement weather, operational failure in service providers, or misplaced/stolen packages. We are committed to doing our best to make sure your package gets to you in a timely manner and locating your products so that you and your furry family continue to Thrive. Please don’t hesitate to reach out to our customer service team at cs@asherhousewellness.com
Tracking Your Order
When we’ve packaged and shipped your order we’ll send you a Shipping Confirmation Email that includes your tracking number. Please use this tracking number to monitor the status of your package until it is successfully delivered. Please reach out if you notice any delays or have any questions!
Damaged Items
In the rare event that your product arrived damaged, please reach out to us as soon as possible! We can be reached at: cs@asherhousewellness.com
Incorrect or Incomplete Address Entered At Checkout
Don’t forget to double check those details! For the Asher House fulfillment center to process your order quickly and efficiently, it’s super important that you provide complete and accurate shipping information. If you think you entered incomplete or incorrect shipping information during the ordering process, please contact us ASAP at: cs@asherhousewellness.com
* Asher House can’t assume liability for packages that are lost due to incorrect shipping information. We rely on our Wellness Warriors to provide the shipping address best suited for delivery of our amazing products. If the shipping carrier’s tracking number confirms that an order has been delivered to an incorrect or incomplete address, we may be unable to re-ship your order.
CONTACT
Have more questions? We have answers!
Contact us at: cs@asherhousewellness.com